COMPANY POLICY

DATA PROTECTION​

​

1. The controller.

The personal data you provide will be processed by the entity www.delbesibiza.com, NIF 47256857E, Can Cristoful Street S / N, Ibiza CP: 07816, contact email address info@delbesibiza.com, contact details of the Data Protection Delegate info@delbesibiza.com, as well as by THE COMPANIES that act as controllers of the treatment, when necessary, depending on the services contracted through this website, App or any digital channels and media and/or in person that you used to contact us.Any questions regarding the processing of your personal data can be contacted by the Data Protection Delegate of www.delbesibiza.com by sending an email to the contact address info@delbesibiza.com

 

2. Typology of personal data processed.

In general, the company treats the personal data that the user provides when procurement our products and services, collecting the personal data of the buyer and/or the personal data of the Client; either in person at a point of sale or through the online data collection forms, or any other channels of distribution enabled by the company.

The categories of data processed are generally identifiable such as name, surname, ID, date of birth, sex, email, contact phone number, payment information, purchase history, registration data as a registered user...

The personal data required in our different sales channels are necessary to be able to provide the contracted service and assist you conveniently. In case of not providing the data that is required, the company will not be able to respond to your request since the required personal data is mandatory to be able to comply with our legal and/or contractual obligations.

In case you contact us by phone devices we will treat connection, geolocation and navigation data in the terms established in this privacy policy. Also in the case of using our online chat or through social networks, we will register your communication with us.

 

3. Purposes of processing personal data.

In general, the gathering and processing of personal data has the following purposes: A) Based on the contractual relationship: i. Be able to contact the user to send status updates and communications of the contracted product or service. ii. Attend and properly manage queries, comments, incidents, claims or suggestions submitted. iii. Manage basic administration tasks. iv. Attend and properly manage the requests for budgets that have been sent to us through this medium. v. Attend and properly manage the requests for issuing invoices received.

B) Based on a legal duty: i. To comply with all legal duties that correspond to us as well as to communicate your personal data to the State Security Forces and Bodies and other agencies with competence in the matter, when so required. ii. To correctly manage emergency situations, catastrophes or cases of force majeure, it may be necessary to communicate your personal data to organizations or entities with competence in the matter. C) Based on the consent of the interested party: i. Comprehensive management of the registration process, administration and management of your user account (including when you decide to interact with us through registration with your profile on social networks such as Facebook or Twitter). ii. Keep you informed, either by electronic means or mobile devices (push notifications), or by any other means that has been provided and provided, of personalized offers and discounts of DELBES IBIZA or third parties that may be of interest. iv. Carry out the necessary steps to adapt their participation in personnel selection processes offered by the company. saw. Properly manage your participation in the contests, raffles and promotions offered by www.delbesibiza.com.

D) Based on the legitimate interest of delbes ibiza: i. Attend and properly manage queries, comments, incidents, claims or suggestions submitted. ii. Provide added services, improvements in our services and customer experience when using the Web or App. iii. Statistical analysis of visits to the Web and behaviors of its Users in it.

iv. Properly manage navigation through this website. v. Perform analytical work and market studies on contracted services. Perform direct marketing activities and keep you informed about ****** products and services that best fit your preferences and your experience as a customer, through a personalized relationship that is most adapted to your customer profile and your needs. Control, analyze and manage situations of risk, fraud or incidents in order to prevent potential fraud. If we consider that the operation can be fraudulent, this treatment can result in the blocking of the transaction. vii. Perform quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detect those areas in which we can improve.

 

We consider that we have a legitimate interest since the processing of this data is also beneficial for you as it allows us to be able to assist you adequately, to provide you with a better service that adapts to your needs, expectations and level of satisfaction as a customer as well as in benefit and guarantee of safety in operations.

Regarding the processing of your data for marketing, promotional and / or advertising purposes, the interested party will be provided, together with the corresponding data collection form, the appropriate procedure, simple and free, so that he can freely give his consent to that effect . The consent granted can be revoked at any time without the withdrawal of the consent affecting the legality of the treatment performed previously. You can revoke the consent by email to the address info@delbesibiza.com and / or by clicking on the "unsubscribe" button that is incorporated into the commercial communication itself.

The processing of data for marketing, promotional and / or advertising purposes involves the analysis of your customer profile to determine what your preferences are and therefore what can be the products and services of delbes ibiza that best fit your profile. For this we will use information that you provide based on your purchase and browsing history. We consider that we have a legitimate interest to perform a customer profile analysis with the information we have about you (purchase history, navigation, preferences, etc.) and the personal data that you have provided us during the purchase process or registration in the Web. We understand that the processing of this data is also beneficial for the user or client by allowing you to improve your experience as a user and to receive information on products and services from delbes ibiza that best suit your preferences.

 

4. Legitimacy.

The legal bases that legitimize the indicated treatments are the execution of the contract of sale and / or provision of services previously hired, the consent of the user, the fulfillment of a legal obligation and the legitimate interest of delbes ibiza in accordance with the provisions in point 5.3 .

 

5. The recipients of personal data.

The recipient of the information provided will be Sonia Ferrer Mari. Personal data will not be transferred to third parties. The recipients of the information provided, undertake to use the data provided, to respect their confidentiality and to use them according to the previously authorized purposes.

 

6. Rights of the concerned parties.

The interested party may exercise the rights of access, rectification, deletion, and portability of their data, of limitation and opposition to their processing, as well as not being subject to decisions based uniquely on the automated processing of their data, where appropriate , going to Delbes Ibiza, by request to our email address established for this purpose: info@delbesibiza.com, or to the postal address: 07816,, Can Cristoful Street S / N, Sant Rafel de sa Creu, attaching at all case, photocopy of the ID or equivalent valid document in law that proves your identity, and specifying the right that you wish to exercise. Likewise, any interested party has the right to obtain confirmation about the treatments that their data is carried out in the company.

Any interested party may, at any later time, under the terms established in the regulations on data protection at any time in force, revoke the consent given without the withdrawal of consent affecting the legality of the treatment performed previously. The interested party will have the right to file a complaint or claim with the Spanish Agency for Data Protection (www.aepd.es) as well as with the Data Protection Delegate of DELBES (info@delbesibiza.com). The user will respond, in any case, for the veracity of the data provided, Delbes Ibiza reserving the right to exclude from the services any user who has provided false data, without prejudice to the other actions that proceed in Law. The user is responsible for communicating any modification of the personal data provided.

 

7. Data retention period.

We only store the personal data of the users to the extent we need it in order to be able to use it according to the purpose for which it was collected, according to the legal basis of its treatment. We will keep personal data as long as there is a contractual and / or commercial relationship with the user and as long as the user does not exercise the right of deletion, cancellation and / or limitation of the processing of personal data. In these cases we will keep the data blocked, without giving it any use, as long as they may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may be derived from their treatment, which must be attended and for which Recovery necessary. Delbes Ibiza will comply with the provisions of current regulations regarding the duty of cancellation of personal information that is no longer necessary for the purpose or for the purposes for which it was collected, blocking it, in order to meet the possible responsibilities derived from the processing of the data, and only during the limitation periods of said responsibilities. Once these deadlines have elapsed, that information will be permanently deleted using secure methods.

 

8. Information we collect from visits to our web.

We collect and store limited personal information and anonymous global statistics of all those users who visit our website, either because it is actively provided by the user or because you are simply browsing our website. The information we collect includes the Internet protocol (IP) address of the device used by the user, the navigation program used, its operating system, the date and time of access, the Internet address of the web through which the user accesses user and also information on how you use our website. We use this information to know the loading time of our website, how it is used, the number of visits and the type of information that the user queries the most. This information helps to identify if the website works correctly, and if we detect failures or errors in operation, solve them and improve the performance of our website, in order to offer a better service to all users.

 

Taking in consideration with the above, we collect usage and navigation data for statistical and advertising purposes, to control the use of our page and to improve knowledge about the User's interests. Likewise, our APPs can have a geolocation tool whose main purpose is to know your location if you have allowed it. Having activated the geolocation function of the mobile device allows you to benefit from all the functionalities of the applications. If you do not have geolocation enabled, we will inform you and request permission with a notification.

 

9. Treatment of data collected through Social Networks.

If you register as a user through social profiles, the company will treat certain information associated with your person. If you do not agree with the treatment of the type of data we will collect, you shouldn't continue the registration process with your social profile and you can choose to register by the traditional way by completing the form provided for that purpose. The data of your social profile that you decide to share with Delbes Ibiza will also be treated in order to enrich our databases and develop / debug commercial profiles in order to have a better and more detailed knowledge from a commercial point of view of individual users and as a whole (needs, tastes, preferences...) to be able to design, plan and customize our products and services and our commercial and marketing actions. However, we inform you that no automated decisions will be made based on said business profile.

If in the registration process you accept it, your data will be used to send you personalized commercial communications, as we explain in this Privacy Policy. The categories of data that Delbes Ibiza will obtain and treat when registering as a user through social profiles are the following:

• “Public profile” data (this category is mandatory): information that you have provided to the social network with which you wish to register on our website when you completed your social profile and specifically that section. It includes: the name and surname, sex, user identifier in the social network (account ID-number), profile picture, cover photo and networks, age range, language and country.

• Other social profile data that you have decided to share with Delbes Ibiza, for example, other contact information, images, personal characteristics, social circumstances, academic and professional data, employment details data...

• Data generated by the use of the social network you have decided to share with Delbes Ibiza, (for example likes and comments).

• Email (mandatory)

Personal data marked as mandatory must necessarily be provided in order to complete the registration with your social profile. If you do not agree with this, you shouldn't continue the registration process with your social profile and you can choose to register on our website through the traditional way by completing the form provided for that purpose.

 

10. Minors.

The processing of data of children under 14 years old will require the consent of the parents or guardians. Children under 14 should not send any personal information without the consent of their parent or guardian. Delbes Ibiza is not responsible for any personal information sent by children under 14 without the appropriate authorization.

​

11. Security measures.

Delbes Ibiza has adopted the security levels of personal data protection required by current regulations, depending on the type of information processed and has implemented other means and additional technical measures at its disposal to prevent its alteration, loss, treatment or unauthorized access of the personal data provided. Delbes Ibiza guarantees that you have adopted the appropriate security measures to guarantee the security of the information and the confidentiality of the data that you send us online. For this, a system that allows the encryption of the information you send us is used, avoiding its reading even if it is improperly intercepted. The www.delbesibiza.com server is certified, so that your browser can confirm the identity of www.delbesibiza.com before any transmission is sent. This certificate guarantees the identity of the destination computer to which your data is being sent. You can recognize that SSL security is operational by the appearance of a lock icon on the bottom edge of most browsers. Clicking on this icon will display the certificate associated with the security connection. However, the user must be aware that internet security measures aren't impregnable.

 

12. Cookies.

Access to this website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that it can later use. This information allows you to identify yourself as a specific user and allows you to save your personal preferences, as well as technical information such as visits or specific pages you visit. Those users who do not wish to receive cookies or want to be informed before they are stored on their computer, can set their browser for this purpose. For more information see our "Cookies Policy".